Refund Policy

Last updated: August 18, 2026

We back SlimTide with a 60-day money-back guarantee. This page explains exactly how it works — including the parts that don't always make it into marketing copy.

The 60-Day Guarantee

If you're not satisfied with SlimTide, you may request a refund within 60 days of your original purchase date (not the delivery date).

Eligibility Requirements

• A minimum of 30 days of consistent use is required before a refund request is eligible. This reflects how long gut-microbiome-focused supplements typically need to show any effect, and helps us distinguish genuine dissatisfaction from an early change of mind.
• Refund requests must be submitted within 60 days of the original purchase date.
• One refund is available per household per product.

How to Request a Refund

1. Email contact@customercs.com with your order number and the reason for your request.
2. Our support team will confirm eligibility and provide return instructions, including the return address.
3. Ship the product back within the timeframe provided in our response.

Return Shipping

Return shipping costs are the buyer's responsibility. We recommend using a trackable shipping method, since we cannot issue a refund for a return that does not arrive.

Refund Processing

Once we receive your returned product, refunds are typically processed within 5-10 business days to your original payment method. Your bank or card issuer may take additional time to post the refund to your account.

What's Not Covered

• Orders where the required 30-day minimum use period has not been met
• Refund requests submitted more than 60 days after purchase
• Shipping costs on the original order (only the product cost is refunded, except where free shipping applied)

Questions Before You Buy

If you're unsure whether SlimTide is right for you, see our FAQ or reach out before ordering — we'd rather answer a question upfront than process an avoidable return.

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